You are currently browsing the monthly archive for September 2010.

Most of you know I’m a major Starbucks geek, so you shouldn’t be surprised that I pay close attention to the company’s marketing and branding efforts. In a recent interview, Starbucks CEO Howard Schultz talked about the company’s growing use of social media. Here’s a video excerpt and a link to the article.

The National Bureau of Economic Research (NBER) – a panel of economists entrusted with the responsibility to officially declare the beginning and end of recessions – declared Monday that the longest recession the country has endured since World War II officially ended in June 2009.  

Funny; I’m sure there are many Americans that feel like it is still going on.

President Obama spoke to the Congressional Black Caucus Foundation dinner this past weekend and reaffirmed his Administration’s commitment to restoring the economy and creating new jobs.

About 6 minutes into the video, the President makes the point that from 2001 to 2009 the income of middle-class families in the US went down 5%.  In other words, the problems that became evident at the beginning of the recession (12/2007) were building for years, and fixing the problems will take time. 

Our US Representatives and Senators know this, but if you watch the rhetoric of the political campaign season it would appear that many are content to over-simplify the complexity of our national economy and suggest a quick fix to the sluggish recovery is possible simply by voting in new leadership.  Sadly, many American voters will believe the claims of these candidates for office…because they desperately need it to be true.

Steve Chapman with the Chicago Tribune made this point yesterday:

A recession begins when the economy starts shrinking. It ends when the economy stops shrinking and resumes growing — nothing more. The conclusion doesn’t mean we’re getting rich. It merely means we’re not, as a nation, getting poorer.  That may sound like a minimal achievement, but it’s better than the devastating contraction that went before. It’s the first step on the path to prosperity.  We’re like…a village after the tornado has passed through. The danger may be gone, but there’s a lot of rebuilding to do.

Perhaps the recovery will be quickened if businesses and individuals actually tune out the fear-mongering politicians (whose election depends on an angry electorate) and actually begin thinking and acting as if the recession, in fact, is over.  There is money to spend and jobs to create, people to hire and products to develop.  Wall Street got the message!  What will it take to get the rest of us going?

This morning Advertising Age reports that Pizza Hut will run national advertising that’s purely about branding.  By making their staff the focus of their new brand-focused advertising, they are attempting to personalize their company for consumers who already know the difference between Pizza Hut’s products and that offered by category leader, Domino’s. 

It is also interesting to note that of the employees chosen to be featured, four girls and four guys were selected, half of them age 20 or under – definitely a target audience for the company.  It is worth noting that the television ads will be supported by a social-media blitz during which a different employee will be featured each week, through YouTube videos, and dialogue on Pizza Hut’s Facebook and Twitter pages. Check out the article here.

I discovered a blog this summer that offered “12 Leadership Guidelines for Leading through Learning in Turbulent Times”.  Here are a few that deserve emphasis:

  • Understand that we will never get back to normal: While it is comfortable to want to seek the status quo, “normal” in times of a crisis is constantly changing. Leaders need to move on to seek better ways of doing things, letting these new ways become the new normal.
  • Think like a child: Try to live “in the moment,” not allowing business to consume every moment. Work/life balance can exist, even in a crisis.
  • Take care of your emotional, physical, and spiritual well-being: Don’t put any aspect of your well-being on hold. While change and uncertainty at work are draining, you cannot allow them to take over your life.
  • You can read the full list here

    It was interesting to read through this list after just reading a Harvard Business Review interview with Starbucks CEO Howard Schultz. 

    He recounted that when Starbucks ran into trouble two years ago he soon realized that his first challenge was to take full responsibility for the mistakes that had led up to the crisis. 

    Admitting publicly to those leadership failures helped clear the air and let the company regroup and start moving forward, he says. “It’s like when you have a secret and get it out: The burden is off your shoulders,” he adds.  You can read that full article here.

    Simon Sinek wrote a fantastic blog post entitled “The Visionary’s Dilema”.  It begins:

    Visionaries can see a world that doesn’t exist. This is the reason we call them visionary – because they can see into the future.  They can imagine products or services not yet invented. They can envision a way of living different to the way we live now.  Yet they can’t always get it out in a way that anyone can understand. It’s no surprise most people think so many visionaries are crazy.

    He goes on to offer his formula for the visionary to explain his/her vision in words that can be clearly understood by more than the visionary themselves.  Check out his blog here.

    Lust.  According to author Sally Hogshead, lust is a universal trigger that I just happen to use to fascinate others.  Who knew?  Over the weekend I revisited the brief online survey based on her popular new book, Fascinate in which she explores the multifaceted world of what makes things…well…fascinating! 

    She describes fascination as “the most powerful way to influence decision making. It’s more persuasive than marketing, advertising, or any other form of communication. And it all starts with seven universal triggers: lust, mystique, alarm, prestige, power, vice, and trust.” 

    Through this framework, Sally prompts marketers (among others) to think about the way their messages inspire consumers to create messages of their own about the brand:

    “Fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the right triggers, you can make anything become fascinating.”

    What triggers do you use to persuade?  Take her test here.

    Hispanic Heritage Month begins next Wednesday and preparation for this month long celebration has had some in the media and marketing thinking ahead to the release of the 2010 Census results.

    Ad Age ran a blog post recently on the demographic trends likely to be revealed early next year…and its worth reading, especially for the diverse opinions expressed in the comments that were generated by the article!

    Pollsters and pundits are working overtime to predict the outcome of this year’s midterm elections, now only 55 days away.  While only election night will reveal the winners and losers, one thing is for certain: it is a high-stakes election and payback seems to be the order of the day.

    As an example, while Democrats scored a political victory in passing financial regulatory reform, Republicans are reaping the reward as the financial services industry directs its campaign contributions toward those that tried to minimize the effect of reform.

    The Center for Responsive Politics, a nonpartisan organization that tracks money in politics, reports that political action committees of commercial banks have contributed a total of $5.4 million to candidates this cycle, with 55% of it going to Republicans.

    Similary, with the Gulf Oil disaster and the Congress’ failed attempt to pass energy legislation on the minds of oil and gas executives, we shouldn’t be surprised to see 67% of oil & gas PAC money going to Republicans with Koch Industries leading the way with $594,000 to Republicans, $99,000 to moderate or conservative Democrats.

    To learn more about money’s influence on U.S. elections and public policy visit the Center for Responsive Politics.

    With the U.S. Open in full swing, Swiss chocolate manufacturer Lindt is giving consumers a great example of a multichannel marketing campaign starring Swedish tennis player, Roger Federer.

    Lindt’s marketing effort is led by a 30-second television spot featuring Federer.  The commercial is further supported by extended scenes and outtakes on YouTube (see below), along with social media efforts on Twitter. Federer is also helping promote the brand through his Facebook page and website.

    Lindt USA president/CEO Thomas Linemayr told Marketing Daily that in addition to showcasing Lindor Truffles in “a fun way,” the new campaign is designed to employ Federer’s likability and global recognition to extend and reinforce the popularity of Lindt chocolates in global markets.

    The campaign is also featured on Lindt’s website where Lindt/Federer fans can also enter a “Perfect Match” sweepstakes.  After all this talk about chocolate, I think I need to go find a truffle or two.

    Have a great Labor Day weekend!

    “For the economy to reset itself takes a long time, and the main point of the book is that it’s not just technology that resets us… it’s not just government spending. It’s new ways of living and working.”  — Richard Florida

    Richard Florida, author of “The Great Reset: How New Ways of Living and Working Drive Post-Crash Prosperity,” says the deep recession has fundamentally altered how we feel about spending and saving.  He spoke to John Hockenberry on The Takeaway and suggested that we’re all in the process of resetting the way we work and live.  What do you think?

    Jim’s tweets

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